Successful business is all about building relationships; owning and operating a rental property is no exception. As the best property management San Antonio offers landlords, we know that keeping tenants happy is the key to keeping your business going strong—especially in challenging times like these.
We've been in the business of San Antonio property management for a long time, and we've learned a few things about keeping tenants happy, and property owners delighted. Whether you're managing your own property or looking for a team of professionals to help you, we're here to share some advice on maintaining great, long-lasting tenant relationships.
A quick foreword: This article is not intended as a substitute for legal advice. If you're facing a challenge with your renters that requires the skills of a competent attorney or expert property management, San Antonio landlords, reach out to us for more guidance!
Why Tenant Relationships Are Important
There is a multitude of reasons why you should always try to create harmonious, long-lasting tenant relationships. Happy tenants are more likely to pay rent on time, respect your property, and even recommend your properties to friends and family members. Excellent relations with your tenants are a two-way street: they benefit landlord and tenant alike.
Building a professional rapport with tenants also makes you more approachable. Your tenants will actually think of you as a real person—not some faceless landlord who just wants their rent check every month. That makes it easier for them to feel invested in your property—and feel more comfortable communicating about late rent, maintenance issues, and other needs. But perhaps the greatest benefit of creating a great relationship with your tenants is that happy tenants stay longer.
As the expert in property management, San Antonio landlords, we know there's a direct link between tenant satisfaction and how long tenants will want to stay. Tenant turnover is one of the biggest problems faced by landlords: think of the time, effort, and cost that goes into filling a vacant unit! Creating a lasting relationship with tenants significantly reduces turnover rates. The happier a tenant is at the end of their lease term, the more likely they are to want to renew their lease.
Creating Lasting Tenant Relationships
Maintaining a great relationship with your tenants starts with being upfront and straightforward. Whether you meet with your tenants in person, talk with them on the phone, or communicate strictly through text or email, it's all about respect.
Hopefully, the respect is mutual! Here's how to foster that respect, and create a lasting relationship with your renters that is both personal and professional:
- Choose great tenants: Being able to have a lasting relationship with your tenants begins with tenant screening. By selecting your tenants carefully, you make it much easier to have a relationship with minimal conflict moving forward.
- Be straightforward from the start: Outlining the rules concerning your property right from the start ensures that you and your tenants are on the same page. Be friendly and outgoing, but also be clear about your expectations—like how and when the rent should be delivered, rules regarding the upkeep of the property, and procedures for maintenance.
- Show appreciation: It's nice to let good tenants know that you appreciate them! Whether it's for paying their rent on time, keeping the property clean, or being courteous to you and their neighbors, your tenants will like being recognized. Such acknowledgment could even be as simple as sending them a "thank you" text or email.
- Welcome open communication: One of the biggest factors that can set back landlord-tenant relations is a lack of communication. Your tenants need to feel like they can easily contact you (or your property manager) at any time, and that their concerns will be heard when they do. Likewise, you should always offer straightforward communication back to your clients.
- Be timely: You expect tenants to pay rent on time. Extend the same courtesy back when it comes to maintenance requests, work orders, and other issues that require your attention. Being timely is a great way to show your tenants that they are valued.
How Property Management in San Antonio Can Help
If you're a property owner who no longer wants to take on all the duties of being a landlord, it's a good idea to think of your property management company as an extension of yourself. When it comes to property management, San Antonio landlords, they have your reputation to uphold. Your property managers need to be just as friendly and approachable as you are. They need to care about your property and your tenants just as much as you do.
Make sure you choose a company that values customer service and understands the importance of tenant relations. Quality property management in San Antonio will keep your tenants happy and maintain great working relationships for years to come. When you interview potential property managers, be sure to pay special attention to their people skills, communication, attention to detail, and ability to listen.
Contact us today to learn more about how professional property management in San Antonio can help you create lasting tenant relationships! Our team at Real Property Management Campanas has decades of industry-backed experience, and we offer a variety of resources to help along the way.
A great place for landlords to get started when applying our skills to your rentals is to take advantage of these free resources! We recommend beginning with our Collecting Rent in a Crisis Handbook to get an idea about how to approach rent collection during this time—and the role that great relationships with your renters have to play in that process!